Questions & Answers

How does Splash Internet connect us to the internet if we don't have a phone line?

·         With the service we provide there are no phone line connections needed. We work independently of the telephone line through fixed point wireless, this means we go from point to point through radio waves in the air.
 

Would I be expected to sign into a contract with Splash Internet?

There are no lock in contracts, we only require one month in advance payment.

HOW DO I RELOCATE OR DISCONNECT MY SERVICE?

If you need to relocate or disconnect for whatever reason we do require 14 days’ notice as we must book a technician to collect our equipment.

hOW CAN I UPGRADE/DOWNGRADE MY PLAN?

·         ·         If you were to exceed your data limit can upgrade your plan for the rest of the month or permanently. You also have the option to downgrade your plan if necessary. We offer 3 non-permanent changes to your account, or a data top up if you will, each calendar year as a part of our service. After that we would require a $20 admin fee for any additional account changes. Before we got that that stage if you continued to exceed your data limit we would recommend the right plan for you.

What can I do to ensure I get the maximum speed?

Preferably connect the device via cable to the router provided or ensure your wifi signal strength on the device your using is 3+ bars. You should experience very good performance by following these tips.

If I need help who can I call?

You can call our support line on (02) 6100 4600 and you will be connected to a local support operator. If you reach our message service please leave a detailed message or your enquiry and we will return your call when the next staff member becomes available. Please be aware we are responsible for your service up to the router as we are your ISP. Any of your personal devices and their settings are your responsibility.