UPGRADES TO OUR EXTERNAL ANTENNAS FOR EXISTING CUSTOMERS
At Splash we own and operate the equipment that we install at your property and over the next few months a technician will be visiting onsite to replace/upgrade your external equipment to a newer model.
We will be onsite and be accessing the roof and our external antenna to do this and we do not require any one to be onsite for us to complete this. As always we want to be able to provide the best service possible for our customers and this upgrade will not be of any additional cost to you, we are exchanging your external antenna as we have been upgrading our infrastructure to keep up with the latest technology and to make sure we are able to work with the increasing on going needs of internet within our clients homes.
You will be able to determine if you currently have the new model installed by the blue light that will be visible when it’s dark outside. Otherwise if your light is red you can expect we will be upgrading this for you in the future.
All our current advertised home internet plans can now achieve speeds of up to 50Mbps Download & 25Mbps Upload. This change applies to all home internet plans ranging between 40GB to Unlimited.
Splash Internet and the NBN Rollout FAQs
The National Broadband Network (NBN) rollout in the Bega Valley Shire has been happening for a while. Now that the rollout is nearing completion, you are probably wondering how it is going to affect your Internet service with Splash Internet? Below is a brief outline of how our services work.
Splash Internet will continue to operate independently of the NBN. Our services do not rely on any phone line connections. We install fixed-point wireless dedicated equipment at the client’s location (an antenna). The antenna is aimed at one of our base stations. Radio waves then travel through the air, allowing you to access high speed internet.
Splash Internet is a local company that has built up its own infrastructure over the last 10 years, so we do not rely on any of the NBN infrastructure. We cross-connect directly with the larger carriers in the regional POP (Point Of Presence). Our internet services are only available in the Bega Valley Shire, and we will continue to maintain and build on that infrastructure on an ongoing basis.
When the NBN is finally rolled out, you will not need to move across to it (as reported by some radio, television and print agencies). Splash Internet provides a unique service in Australia as we have independent, fixed-point wireless infrastructure already in place. With only a few other companies nationwide who have built their own infrastructure independent of the NBN, we are fast becoming one of the largest networks providing this type of service. In summary your internet connection with Splash will remain as it is, you do not have to do anything.
Please be assured that we will also work as best we can with the NBN. We will be monitoring the roll out to see if we can use the NBN in a positive way in the future. We are consistently upgrading and expanding our network to ensure that we are providing the best possible services to our customers. If we want the best for ourselves then you deserve it too!
VOIP Telephone Services
If Splash does provide your business with VOIP services, nothing will change with the roll out of the NBN.
For further inquiries please contact Splash Internet on (02) 6100 4600 or firstname.lastname@example.org. One of our team members will be happy to discuss the extensive range of products and services we offer. You can also visit our website at www.splashinternet.com.au to view the latest updates along with our Facebook page https://www.facebook.com/SplashInternet/