EXCITING ANNOUNCEMENT!
21/05/2019

All our current advertised home internet plans can now achieve speeds of up to 50Mbps Download & 25Mbps Upload. This change applies to all home internet plans ranging between 40GB to Unlimited.

07/05/19 INCOMING PHONE CALLS TO (02) 6100 4600 NOT WORKING - ISSUE RESOLVED

UPDATE: 4:54PM 08/05/19
The issue with inbound calls to our 6100 4600 number has been resolved. You can now contact us on this number as normal moving forward!

UPDATE: 6:28PM 07/05/19

We have been advised by one of our upstream providers that there is a routing issue with our number. We have no ETA on when this will be rectified. As a precautionary measure we have implemented a secondary contact number that all customers can contact us on for the interim period. 
That contact number is: 02 6495 0808

07/05/19 3:54PM 07/05/19

Please be aware our main contact phone number is experiencing issues with incoming calls only. We are in works with our current upstream provider to rectify this ASAP (this number is not disconnected as message indicates). Please email us at support@splashinternet.com.au with any enquiries or issues and we will call you back as soon possible.

10/04/2019 - EXCITING NEWS FOR OUR CUSTOMERS

We have been trialling 50Mbps services in certain areas with positive results so far and are looking at implementing this across our network shortly. This will be replacing all existing home and business plans and the best part is IT'S FREE, with no additional costs for this to all existing and new customers. We are consistently upgrading and expanding our network to ensure that we are providing the best possible services to our customers. Stay tuned for the official launch of this in the coming weeks!

Splash Internet and the NBN Rollout FAQs

The National Broadband Network (NBN) rollout in the Bega Valley Shire has been happening for a while. Now that the rollout is nearing completion, you are probably wondering how it is going to affect your Internet service with Splash Internet? Below is a brief outline of how our services work. 

Internet Services

Splash Internet will continue to operate independently of the NBN. Our services do not rely on any phone line connections. We install fixed-point wireless dedicated equipment at the client’s location (an antenna). The antenna is aimed at one of our base stations. Radio waves then travel through the air, allowing you to access high speed internet.

Splash Internet is a local company that has built up its own infrastructure over the last 10 years, so we do not rely on any of the NBN infrastructure. We cross-connect directly with the larger carriers in the regional POP (Point Of Presence). Our internet services are only available in the Bega Valley Shire, and we will continue to maintain and build on that infrastructure on an ongoing basis.

When the NBN is finally rolled out, you will not need to move across to it (as reported by some radio, television and print agencies). Splash Internet provides a unique service in Australia as we have independent, fixed-point wireless infrastructure already in place. With only a few other companies nationwide who have built their own infrastructure independent of the NBN, we are fast becoming one of the largest networks providing this type of service. In summary your internet connection with Splash will remain as it is, you do not have to do anything. 

Please be assured that we will also work as best we can with the NBN. We will be monitoring the roll out to see if we can use the NBN in a positive way in the future. We are consistently upgrading and expanding our network to ensure that we are providing the best possible services to our customers. If we want the best for ourselves then you deserve it too!

VOIP Telephone Services

If Splash does provide your business with VOIP services, nothing will change with the roll out of the NBN.           

For further inquiries please contact Splash Internet on (02) 6100 4600 or support@splashinternet.com.au. One of our team members will be happy to discuss the extensive range of products and services we offer. You can also visit our website at www.splashinternet.com.au to view the latest updates along with our Facebook page https://www.facebook.com/SplashInternet/